Shipping and costs

If you have any questions about your shipment, please email us or call us.

We offer free shipping for orders over PLN 150 via all delivery methods.
Free delivery only applies to prepayment to the account .

Standard Shipping (Polish Post) -
Orders up to PLN 149.99 will be charged depending on the weight of the purchased products.
The price list of Poczta Polska starts from PLN 7.80 per letter (up to 500g) and goes up to PLN 18.30 (for a parcel up to 2kg).
Shipping by post always takes longer than by courier. Please allow a longer waiting time for your parcel, which can take 4-7 business days to arrive.

Tracking your parcels Poczta Polska: Check

Express Delivery (via courier company: DPD) -

Add PLN 16.70 to the price for shipping costs for products up to PLN 149.99.
Delivery within 2-4 business days for orders placed before 1pm Monday to Friday.

Tracking your DPD parcels: Check

InPost (letters and parcels) -

Add PLN 15 to the price for shipping costs for products up to PLN 149.99.
Delivery within 2-4 business days for orders placed before 1pm Monday to Friday.

Find a parcel locker and enter it in the "Add inquiry or parcel locker" field in the Basket.

Tracking your InPost shipments: Check

ONYX accepts the following payment methods:

• Credit cards: Visa, Visa Business, MasterCard, American Express, Visa Electron. The total amount will be charged to your card when you place your order.

• Przelewy24 (Blik, transfer from your bank) without having to enter your credit card details on the website. Your account will be charged once your order is complete.
• PayPal: Shop online without having to enter your credit card details on the website.
  Your account will be charged once your order is complete.
  To register for a PayPal account, visit paypal.com.

1. Online payments in several variants.
a) Requires a PayPal account,
b) Card payments without having to log in to the system,
c) Przelewy24 by logging in to your bank's mobile application or BLIK,
d) Standard transfer at an establishment that allows transfers.

2. The customer makes the bank transfer themselves, providing all the necessary data and submitting the transfer for execution.
Details for making the transfer:
Onyx International Sp. z o. o.
Field 125
87 - 100 Toruń

Bank account number:
82 1160 2202 0000 0001 7591 5133
Millennium Bank
Transfer title:
name and surname of the ordering party, and order number

Payment processing time on business days may take up to 24 hours.
Banks do not record payments on non-working days.

3. The customer pays in cash upon personal collection.
Onyx International Sp. z o. o.
Field 125
87 - 100 Toruń

Our returns policy is 14 days. If 14 days have passed since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund, the product must be unused and in the same condition you received it, with the protective film still in place. To complete the return, we require a receipt or proof of purchase. Do not send the product back to the manufacturer. Send it to: Onyx International Sp. z o. o.
ul. Polna 125, 87-100 Toruń Any product that is not in its original condition, is damaged, or has missing parts due to reasons not related to our error will not be eligible for a refund.